Terms and Conditions

1. Introduction

Ruído Audiovisuais, Lda. is a company that has two commercial spaces; Cascais and Ponta Delgada, where the headquarters are located at Rua da Mãe de Deus, n. 50 – Ponta Delgada – Azores. The company is dedicated to the sale of multi-brand musical instruments and accessories, music studio, installation and rental of audiovisual equipment, professional lighting, production of shows and events.

Below are the legal rules and conditions for the sale and/or acquisition of our goods and services. The following chapters must be accepted by the customer.

2. Pricing Policy

Sales prices with VAT at the Portuguese legal rate of 13%, 16% and 23%

The sale prices of the items and services in our catalogue, advertised in our online store or posted directly on the items on display in our network of stores, include VAT at the legal rate of 13% for instruments and 16% for accessories in force for the Region. Autonomous Region of the Azores and 23% in Mainland Portugal.

Sales prices exempt from VAT

VAT exemption:

Article for export, exempt operation under subparagraph a), paragraph 1, of article 14 of the CIVA

Intercommunity operation, exempt under Article 14(a) of the RITI

Price change

Ruído Audiovisuais, Lda. reserves the right to change the sales prices, which are advertised in our online store or posted directly on the items on display in our network of stores, without any prior notice.

Items purchased in our online store will be billed and paid in euros and include VAT at the legal rate of 13% for instruments and 16% for accessories in the Azores, while on the Portuguese mainland it is 13% for musical instruments and 23% for accessories.

In the areas of installation, rental and production of shows (Azores) VAT is 16%.


All purchases can be made in our physical stores; Ponta Delgada – Azores and Cascais (at times available here) or at www.ruido.pt, at any time.

Reservations are accepted for the sale of equipment, made via telephone, e-mail or through the digital platforms on this page.

Warranty technical assistance

The technical assistance of equipment during the manufacturer’s legal warranty period, under the terms of the applicable legislation for the purchase of new items, will not have any cost to the customer.

Out-of-warranty technical assistance

Technical assistance services for equipment outside the warranty period will always be subject to payment as an advance, in an amount equivalent to 30% of the budgeted value of the repair.

In case of impossibility of prior budgeting, the customer will pay 25.00 Euros, which will be deducted from the final amount.

Data – Mandatory Information

At the time of purchase, the customer must provide the following data:

Customer’s full name

taxpayer number

Legal form (individual or company name)

billing address

Delivery address (if different from invoice address)



Reference(s) of the product(s) or service(s) to be purchased.

Desired quantity.

Notes for changes by customer specification (if applicable).

4. Stock Availability

Before making your purchase, make sure the item(s) are available. If you have any questions, please contact us through the channels that we put at your disposal.

Shipments via courier

Sales with delivery to the customer’s tax domicile always have an added cost. Before validating the purchase / order, we will send the extra amount to be charged for the transport of the equipment.

Sales with delivery or shipping, for discontinued territory also always have an added cost. Before validating the purchase / order, we will send the extra amount to be charged for the transport of the equipment.


The normal shipment of orders may take between 24 hours and 12 working days, after confirming the availability of the item(s) in store.

Shipments to discontinued territory

Orders may take between 48 hours and 12 working days, after confirming the availability of the item(s) in store.

Stock Replacement

The replenishment of stock is always dependent on the national or international distributor or manufacturer.

Stock break

Out of stock items will be made available as soon as the national or international distributor or manufacturer makes the item(s) available again.

Discontinued Items

Discontinued items will only go out of stock after they break.

Articles “On demand”

The purchase of items by order (due to lack or non-existence of stock) can only be carried out in store, in person and with signage (payment) up to 50% of the total value of the purchase, which can include the value of transport until the store.

Availability by appointment

These are items whose price information is conditioned or in the process of being changed by the manufacturer or the store.

5. Payment Methods

We offer the following payment methods and methods:

Payment against store delivery

– Cash payment, bank transfer/account deposit, ATM, credit card (Visa, Mastercard, others).

Payment by home delivery

– Payment in cash, ATM or in advance and proven transfer

Online Payment

– Bank transfer or account deposit

Payment on collection

– The cash on delivery method is only used in the Ponta Delgada store and only for the autonomous region of the Azores. Advance payment of postage may be requested, by bank transfer or deposit into an account.

6. Purchase confirmation

All purchases will always be confirmed by the store, via phone, email or through the digital platforms provided by the store.

7. Cancellations or changes

Cancellations can be made up to 12 hours before orders are shipped. After this period, the customer may have to pay any expenses inherent to the purchase, the amount being deducted from the amount to be returned to the customer.

8. Conference

All items must be checked when purchasing in store. In the event of any anomaly, the customer must contact our services within 24 hours (unless there is no communication), through the channels we provide communications), through the channels we make available.

Conference after submission

All items are shipped via land, sea or air carrier.


Shipping/transportation costs will depend on the weight and volume of the equipment traveling by land, sea or air. The values will be presented after validation of the purchase.

Transport costs for after-sales services and technical assistance

As part of our after-sales and technical assistance services, we provide a transport service from the customer’s home (or another alternative address) to our technical assistance services.

Once the repair has been carried out, the customer can choose to collect it directly in one of our stores or request a return to their home (or indicated address).

The costs of these services vary depending on the weight and volume of the equipment.

9. Warranties

All articles sold by us are new (with rare exceptions) and have a 2-year manufacturer’s legal guarantee, under the terms of European legislation applicable to sales of articles to the final consumer.

10. Exchanges and Returns

Return rules:

If you are not satisfied with the item you have purchased, you can request an exchange or return within 14 days of purchase (invoice date).

The article and all other items that accompany it, namely manuals, cables, accessories, outs, must be in new condition in the original packaging, with no signs of use or damage.

CDs, DVDs and Software must be delivered in their original sealed packaging.

We do not accept returns of earphones, harmonicas, books, batteries, mouthpieces and others for personal use, due to hygiene reasons.

We do not accept exchanges for items purchased by order.

With the return or exchange of the article, we will proceed with the following operations:

Issuance of a return note and a new purchase invoice, if an article is exchanged for another.

Regularization in our favor of all the benefits associated with the purchase, namely:

Value of the shipping costs previously offered (if applicable), deducting them from the final amount to be refunded.

What to do to exchange or return an item?

You should go to the store where you purchased the equipment and ask for an exchange or return there.

Make sure the item you want to return complies with the return rules.

Along with the article, you must deliver the original or a duplicate of the purchase invoice signed or initialed by you.

If you want your money back:

Purchase amounts up to €50, refunded immediately at the store, unless cashier is unavailable.

Purchase amounts greater than €50, you must indicate your IBAN for deposit or transfer, up to 72 hours after the equipment is returned.

11. Dispute resolution

The systematic and unsubstantiated practice of consecutive returns without justification, reserves the right not to carry out commercial transactions with those who practice these acts.

12. In case of doubt regarding our commercial conditions, please contact us.